From the very beginning, we noticed the need to implement a management model that would bring a solid and sustainable growth. Our model makes it possible to address our clients’ needs systematically, aiming for their complete satisfaction, as well as the development of our team and the continuous improvement of our processes.
We are very proud to state that this method is part of our culture and that we have chosen this path toward our professional growth. With much planning, execution, control, discipline, and hard work, we are recognized on the market for the quality of our services.
As the foundation of our management model, the PDCA is responsible for the continuous improvement of our processes through planning, guarantee of execution, control of results and standardization. The systematization of the methodology consists of consistently taking four steps:
- Plan: identify the problems, set guidelines and goals, procedures, and action plans.
- Do: put planning into practice.
- Check: measure the indicators, check the accomplishment of plans and procedures.
- Act: Take action upon identifying flaws (unachieved goals), address the anomalies and the standardization of routines.
The PDCA method is the basic element in the establishment of our strategic objectives, designed by Management Through Guidelines (MTG), and the operational objectives, through Daily Routine Management (DRM).